SERVPRO of Maitland/Casselberry

For this Business Spotlight, the Maitland Area Chamber of Commerce is pleased to talk about our member SERVPRO of Maitland/Casselberry. SERVPRO specializes in the cleanup and restoration of homes and businesses after fire, smoke, or water damage. It also provides cleaning services for mold and mildew. Although their office in Maitland opened last year, SERVPRO has served the Central Florida community for over 35 years through SERVPRO Apopka-Wekiva and SERVPRO of West Orange. It is also serving other communities throughout the United States and Canada. 

In order to provide quality services for the Maitland and Casselberry communities, the company employs 20 members of staff that undergo training at company facilities and have industry certifications from the IIRC. Their extensive knowledge is shown through their backing by one of the biggest restoration brands. 

SERVPRO of Maitland and Casselberry asserts that “no damage is too large or too small” for them to handle. This is seen in the careful and extensive services they provide, which the company credits to being born out of experience. For example, for water damage, SERVPRO uses high-tech equipment such as truck-mounted water extractors and dryvex standalone dehumidifiers. They are cautious of the fact that bringing down moisture levels decreases the chance of mold and bad odors. They may even bring stand-alone power generators to make sure these tools can function as quickly as possible.

One of the biggest pieces of evidence that no job is too big for SERVPRO is their Commercial Restoration Services, particularly in their Commercial Large Loss Division. SERVPRO recognizes the unique challenges that water and fire damage presents for commercial businesses, and states that it takes the loss of revenue and productivity into consideration. Thus, a commercial operation manager supervises large losses and ensures a timely solution to the problem. Additionally, the company also works with a customer’s insurance to decrease as much stress to the home or business owner as possible.

SERVPRO of Maitland and Casselberry has a 24-hour emergency service. It is not uncommon to see SERVPRO employees at a customer’s home for a 2 am emergency call. They are also available seven days a week, including holidays. This impressive schedule is due to SERVPRO’s understanding that the damages that require cleaning and restoration can have lasting effects on a property if not dealt with quickly.

However, staff at SERVPRO of Maitland and Casselberry not only provide cleanup and restoration work, but also listen and value the input and concerns of customers, going above and beyond to make the process as seamless as possible for them.

One of these employees is General Manager Shannon Perez. She has been a dedicated SERVPRO employee for 30 years and continues to passionately help both customers and fellow employees. To this day, Shannon plays an active role in the company. She still answers calls for emergency services and works with office staff to assist in major emergencies. The company states that she is notable for her empathetic attitude, taking a “genuine interest in every person she speaks to.” Employees like Shannon Perez are what allow SERVPRO to enact not just quality clean-up services but also emotional support during a challenging time for a business or homeowner.

SERVPRO prides itself in having employees like Shannon Perez be the norm rather than the exception. Showing that they care is an important facet of SERVPRO’s work. The company states that “our production staff takes the time to speak to customers and help them understand what to expect during the [] process.” Office staff also make sure to check in with customers to make sure that all questions are answered. The support doesn’t end after the clean-up. In fact, if a customer wants to file an insurance claim, SERVPRO will guide them through that process.

The company is looking forward to serving the Maitland area, citing the sense of community that Maitland provides as a reason for choosing it for their business location. Their desire to be active in the Maitland community has led them to join the Maitland Chamber of Commerce. SERVPRO assures the community that they are here to help. All one needs to do is make a simple phone call, where an employee will discuss the situation and help choose the best course of action to take.